Hills Self Storage Sydney – Refund Policy

1. Cancellation Prior to Move‑In

If a customer books and pays for a storage unit in advance but decides not to proceed before their move‑in date, the following applies:

• Full Refund: If the cancellation occurs 7 days or more before the scheduled move‑in date, a full refund of prepaid storage rental will be provided.
• Inside Notice Period: If cancellation occurs less than 7 days before move‑in, a minimum charge equivalent to 7 Days of storage fees applies, and the balance of any prepaid rent will be refunded.

2. Unused Rent Refunds

Hills Self Storage provides refunds for unused rent when a customer vacates their unit. Customers are eligible to receive a refund for prepaid rent extending beyond their actual vacate date.

3. Notice Period Required

A minimum of 7 days’ notice is required to qualify for a refund of unused rent.

4. Move‑Out Requirements

To complete the move‑out process and enable any applicable refund:

• The unit must be emptied and cleaned.
• All personal locks must be removed.
• Any borrowed equipment must be returned.
• Staff may verify the unit’s condition.

5. Refund Processing

Refunds will be:

• Calculated based on the official vacate date.
• Returned to the original payment method whenever possible.
• Processed within a reasonable timeframe depending on banking providers.

6. Non‑Refundable Items

The following items and fees are non‑refundable:

• Administrative/setup fees (if applicable).
• Boxes, packing supplies, or merchandise purchased onsite.
• Charges for rubbish removal or damages. [swiftrenting.com]

7. Subscription or Recurring Billing Cancellations

Customers with recurring billing (e.g., credit/debit card or Bpay) must cancel through their payment provider or online account settings to prevent future charges.

8. Customer Support

For assistance with refunds, cancellations, or account enquiries:

• Phone: 02 8850 0770
• Website: www.hillsselfstorage.com.au